危机事件往往波及涉事主体的正当利益,此时劝服策略的正确使用能有效缓解该现状,并促进相关行业的健康发展。本文以西瓜膨大剂风波中的微博卖瓜现象为研究对象,以卡特赖特的四大劝服原则为指导,结合霍夫兰的劝服理论,对新浪微博相关卖瓜用户进行个案分析和对比分析,试图阐释其所采取的策略,从而对危机事件中的劝服策略进行初步探讨。研究结论认为:危机事件下,弱势群体信源劝服效果强于强势群体;迎合策略要胜过辩解策略;简单清晰的信息更有优势。
<<Crisis events often endangered the stakeholder’s legitimate interests but applying the persuasion strategies properly can help solve this problem and promote the healthy development of relative industries. In order to explore the persuasion strategies in crisis events,this article which guided by Dorwin Cartwright’s four principle of persuasion mainly and the viewpoint of Hovland peripherally aimed at explaining the strategies used by the users of Xin Lang who posted the Microblog to sell watermelons during the storm of CPPU by using case study and comparative analysis. It concluded that the persuasion effects of Vulnerable Groups was better than powerful group,and kowtowing was better than defense and asked simple and clear information.
<<Keywords: | CrisisMarketingMicroblogCPPUPersuasion |