There are profound changes in Chinese economy and industrial structure，new industries，new businesses and new products develop and grow at the same time. With the development of E-commerce，new job opportunities are created，working style is changed，working structure is improved，and plenty of opportunities for starting a business are provided. The appearance of Taobao shop is a milestone in the development history of E-commerce. Self-employment，flexible work time and some other new working styles are developed at the same time，which is not only a revolution but also an opportunity. Cloud-customer service，developed with the growth of Taobao shop，is a kind of service mode with Internet characteristics，a new type of work form，and will produce a profound impact on Chinese labor market.